In Erigen BMX, we are committed to maintaining strong and meaningful privacy protections for customers. Only, we store certain types of information, very basic, to make the work more manageable in the preparation of the shipments and to contact you. But you can always visitour website because any person that visits our website can do so without giving any type of personal information.

We also reviewed certain data such as: age, location, among others; to develop a set of statics with a view to providing a better service and to do our work more effectively.

Then, we will inform you about our Privacy Policy in the full form.

The company, Erigen BMX is located in the street Sanglas 13, Industrial Warehouse 16,28890, Loeches (Community – Madrid); our telephone number: (+34) 91 886 73 78

Personal information: Personal data is only collected by Erigen BMX to offer services, you requested (for purchase orders, an email subscription to our promotions and relevant information). We will never share your private details with anybody.

We use your personal data, particularly, your postal address and your email in order to deliver your order in the most effective time. And you can track the location of their order and shipment, all the way ordering to delivery.

We keep your information as long as you don´t ask us to remove it. We save safely your data of credit card and eliminated after 365 days, with procedures established by law.

When you order, the information you give us (for example: your postal address), we need your consent to be able to keep it and use it only and exclusively for that purpose (for example: delivery of your order).

You may ask us for the withdrawal of your consent, at any time, just only ´´ click´´ on the link that you will find in our email or by using the contact form.

Whenever you like, you can contact us directly by our email or our telephone number. That way, you can know the personal information, you provided us.

If you need any clarification of how we treat your personal data, you can contact us:

  1. Write to our postal address: the street Sanglas 13, Industrial Warehouse 16,28890, Loeches (Community – Madrid). Attention Data Protection.
  2. By our email,
  3. By our telephone number: (+34) 91 886 73 78


Personal data means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or other date, such as the name, email, postal address, among others.

When you’re browsing in our website or do any of the following:

  1. To place an order.
  2. To create Clients’ account.
  3. Subscribe to our contact list by email or any other services.
  4. To participate in any promotion, drawing for prizes or the contests.
  5. To contact us by email, chat, among others.

We may require from you some personal information that includes:

  • Name and surname.
  • Personal identification number.
  • Date of birth.
  • Gender
  • Postal address.
  • Email address.
  • Fixed or mobile contact telephone.
  • Password and encrypted payment information.
  • Communications registration with Customer support.
  • Technical information about how you access and use our website, including your IP address, browser type, the source URL and operating system.Cookies, from which we inform you later.

The information you give us we use to:

  1. To process your order, to fulfill your order, to deliver your order and that you can keep track of it, as well as to add payments or reimbursements.
  2. Provide support through our customer service. We will use your personal information to keep a record of the date and the reason why contact with us and finally to keep your contact details up to date.
  3. To know how you use our products and services, so we can improve our website.
  4. To prevent and detect frauds or abuses on our website.
  5. If you allow us, we will use your personal information to inform you about new products, promotions and offers that may be of interest to you. We will send you communications by the via that you choose as email, mobile phone, mobile application or social networks. We will ask your consent where it is established by the competent legislation, to be able to use the contact details that you have provided us and send you personalized communications.

The personal data you provide us, as well as those of your orders will be saved securely in our system until you ask us to remove them. Retention of purchase information is subject to legal mandates that we must meet, such as the data retention requirements of the purchase, made for the tax return.

Encrypted data regarding payment cards are deleted automatically after 365 days.

Subscriptions to email communications will remain active, unless you instruct us otherwise.

Cookies: we will inform you about the cookies and their use (see description below).


When you provide your personal data to complete a transaction, check your credit card, place an order, process a delivery or return your purchase, we will take for granted that you give us your consent to store your information. Thus, your personal details are only used for the specific purpose.

If we were to ask for personal information for commercial or marketing purposes, previously, we´ll request your explicit permission, unless you had given it to us before.

If you change your mind after you have given us your consent, you may take it back at anytime and we´ll proceed to eliminate all of your personal information that we used for that purpose.

The information on financial operations will be kept in the form provided for in the Law.


We reserve the right to provide your personal information, but only in those cases as required by the applicable legislation or if necessary, in order to fulfill our obligations, according to the terms of our agreement. For example: provide your postal address to the courier for the delivery of your order.


Our online store is hosted on the Mastercom platform. They provide the e-commerce platform online. Therefore, you can also purchase through our online store and use our services. Also, we keep your information through a data storage system of the IRP Commerce and are stored on a secure server behind a firewall. On our web site, you can make payments, through our secure payment on the websites, using independent suppliers of secure online payment services. For example: Authorized Credit Card Processors.

The IRP platform complies with the norm PCI. PCI-DSS requirements help ensure the safe operation of credit card by our store and service providers.


The third-party suppliers will only store and use your information to the extent that they need to be to provide the agreed services. For example: courier services to deliver orders.

However, some providers, for example, payment gateways and others processor of payment card transactions have their own privacy policies regarding information that we are obliged to provide them, for related operations to your purchases.

Some of them may even have their headquarters or their offices in different jurisdictions. Thus, it could happen that they are subject to other types of legal obligations in this area.


By clicking on the links in our online store, you can be directed outside of our site. We advise you to inform yourself of their privacy policies as we are not responsible for them.


We take appropriate precautionary measures to protect your information and implement industry best practices to ensure you don’t get lost, even if used improperly, accessed, disseminated, altered or destroyed.

Your payment card information is encrypted using secure connection technology, SSL (Secure Socket Layer). We follow all the requirements of PCI-DSS Level 1 and implement additional standards generally accepted in the industry.


Cookies are small files on your computer’s hard drive that often contain an anonymous unique identifier and it’s accessible only through the website that put it there. They are not computer programs; they cannot read other information stored on your hard drive. They cannot be used to spread viruses or get email addresses… Only contain and transfer to the website the information that the user himself has disclosed to that website.

Most online stores use cookies. The IRP platform uses cookies to inform us that you have previously been a customer of ours, so you don’t have to enter certain information every time you buy on our website. We don´t use cookies to store bank card data, addresses or any other personal information.

If you wish, you can delete cookies, which will mean that you may lose certain information that will allow you to access our online store more quickly or enjoy a personalized shopping experience. You can enable or disable cookies in your browser at any time. By default, your browser will accept cookies. For more information consult the help menu of your browser. Disabling cookies may prevent you from using part of the services available on our website.

Since 26 May 2012 and in accordance with the EU Cookies Directive, you can see details of the types of cookies that could be used on our website.


In accordance with the General Data Protection Regulation (RGPD) on privacy and data protection of 25 May 2018, if you want to access, correct, modify or delete any personal information we have about you, to file a complaint or simply want information, you can contact our responsible for privacy policy either by email or post.

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